My old KA mixer needs a face lift and a few internal parts. If anyone knows a good site to order from I'd appreciate the info.
I have had good luck with mendingshed
It may be cheaper to buy a working similar model which can be scavenged for parts. Local to me is a repair shop for mixers which sells working used models for the same cost may repairing your old one. Reminds me of advice given to me by my car mechanic, a fellow who started off his career unpacking and assembling Ferrari's: always buy two; one to drive; the other for its parts. He also suggested keeping a mechanic on retainer. That's what he thought of Ferraris at the time.
I brought my mixer to one of Kitchenaid's authorized service centers in Seattle once.
When I returned for the verdict, the mixer was in pieces.
They told me they wouldn't put it back together if I didn't agree with their $135 fix.
I didn't, so I left with a $400 mixer in pieces in a box, a Kitchenaid autopsy.
Moral of the story: be sure the repair shop has a policy of returning the item to you in the condition you gave it to them; else, you'll get scammed.
The specific parts and part nos. you need can probably be found in the manual.
You can download the manual here (assuming their archive is comprehensive, which I doubt).
Once you know what you need, I'd first call Direct Factory Service (at 800-961-0959, ext. 2865 Monday – Friday) and inquire about where you can purchase replacement parts. If they can't sell you the parts you need, they'll know of a source.
I wouldn't buy a whole mixer for spare parts unless one of the major parts is damaged, like the motor.
QARunner for the link.
Wwiiggggiinnss, that totally sucks!! You should write the company and tell them what their authorized service center did to you. I bet they don't know that this is happening to people.
I won't be taking it to a repair shop, my son can fix it for me so all I need is the parts. He could also get the parts for me but if I wait for him to get around to ordering them I'll be waiting for probably another year. But if I order the parts and give him the mixer and the parts he will go ahead and do the work. I wouldn't dream of buying another mixer, I've had this one for almost 20 years and it was a gift from my dad who is no longer with us.
I have also had good luck and resonable prices at the MendingShed. I had to do a complete rebuild of the gear box. There is a pdf manual for the KA at:
Make sure that you buy the recommended grease if you are going to repair the gear box.
That looks like a great site.