The Fresh Loaf

News & Information for Amateur Bakers and Artisan Bread Enthusiasts

Ankarsrum help needed

UnConundrum's picture
UnConundrum

Ankarsrum help needed

I purchased my Ankarsrum this past September.  It has worked well and I easily adapted to it.  Today, I was making a marshmallow cream filling ( recipe here ) .  I was using the loop beaters, not the whisk, at top speed for about 10 minutes, stopping at least once to scrape down the sides.  I stopped the mixer to add the vanilla, turned it back on and ....  nothing.  It won't turn on.  I've checked that the cord is plugged in properly and there's power to the receptacle.  I don't see any form of reset button.  I have unplugged it and replugged it.  I've let it sit about 20 minutes in case it's overheated....  

Does anyone have any ideas or encountered a similar situation?

DanAyo's picture
DanAyo

Call 1.770.516.5000 tomorrow and speak with Ashley McCord. She will get you fixed up. They are the US distributors for Ankarsrum USA.

I assume you are in the USA.

Please let us know the fix once you figure it out.

Dan

UnConundrum's picture
UnConundrum

I have to say, I'm impressed.  I know Ankarsrum is considered a good company, but I'd move that up a peg to great.  I received a response from them before 9:00 AM asking for the SN and that I verify that the plug was well seated.  Within an hour I received an option to either ship the unit to them (I HATE packing objects like this and shipping it out) or they could send me a circuit board that's easily replaced.  No further questions asked.  No further testing.  They quickly took care of it with the least possible inconvenience for me.  Love it!

DanAyo's picture
DanAyo

Ankarsrum USA is phenomenal! Ank owners are in good hands...