Brod & Taylor Folding Proofer - Fantastic Customer Service
I wanted to let everyone know about the fantastic customer service I have received from 'Brod & Taylor Folding Proofer' Company and CEO.
Recently on my blog I posted about my new proofer. It had stopped heating.
Before, I even had a chance to contact the company. On a Sunday, Mr. Michael Taylor, contacted me and assured me how he stood by his product 110% and, was very concerned about why my proofer was not heating.
He has been constant touch with me and I couldn't be more satisfied with the support.
'Everything' was completely taken care of and, without me leaving my house. This all happened on the weekend. Today is Tuesday and I'm using my New Proofer, right now. It's warming up and making bubbles in my very content Biga, for some bread baking.
Michael Taylor has been using his for about 4 years now and tells how his sons love the yogurt it makes...I can't wait to make some large jars of yogurt!
Sylvia
Hi Sylvia,
This is reassuring news to all of us who already have one of the Brod & Taylor Folding Proofers, or are waiting on delivery of one. I think it's pretty extraordinary that the company and CEO picked up on your problem so quickly and dealt with it over the weekend no less, so that you had a replacement for it by today. I guess there's bound to be a few hiccups with rolling out a new product to market, but from your experience it appears the company is doing their best to look after their customers. Nice to see!
Franko
I imagine that someone from B&T may monitor this site, given TFL's subject matter.
I had sent an email to B&T with a general inquiry about their policies when dealing with a possible defect and received a very nice response from Mr. Taylor.
Fantastic that you already have the replacement! Please don't forget to post your experience once you actually proof a loaf or two. I've got their site bookmarked - just waiting for a good excuse to place an order. ; )
Lindy
I'm having fun with my new proofer this evening..just observing my levains and biga's tells me a lot of good things..my dough goes in next..I hope I'm not to tired to bake it when it's proofed : )
I'm happy to hear that you got such a nice response from Mr. Taylor. I knew you would : )
The book that comes with proofer also has information on the warranty and contacts.
Sylvia
Its on my Christmas list !