Customer Service at King Arthur Flour
With all of the grumbling and examples of poor customer service around today, I thought I would relate an instance of superlative customer service I experienced recently. It is with a company often mentioned on this website. When I first started experimenting with sourdough breads (before I stumbled upon this fantastic website), I purchased a sourdough crock from King Arthur Flour company to keep my starter in. It has served me well, over the years, until a couple of months ago when I decided to play basketball with the lid knocking it off the counter onto the floor. Needless to say after a few choice words, I swept up the 15 or so pieces of lid disposing of them and have been using one of those plastic bowl covers with elastic edging in its place. I got the bright idea of checking to see I could purchase a replacement lid and sent an email to King Arthur's customer service. Much to my surprise, I got an almost immediate response saying that they would send one out at no charge. It arrived today (less than a week after my initial request) and imagine my surprise when I opened the package and found not just a replacement lid but a complete crock and lid set. While I have found them somewhat pricey for certain items in the past, their comprehensive selection cannot be faulted and with customer service like this, I will be purchasing more from them.