I got an email from them. here is a copy of the text at the bottom of the email:
Receive free ground shipping within the Continental U.S. with your $75 merchandise purchase. Note: Customers in Alaska, Hawaii, Puerto Rico, Virgin Islands, and APO/FPO customers will pay a total of $9.50 shipping. Expedited shipping (overnight, 2-day, and USPS Priority) will incur the cost of that upgrade. No promotional code necessary. Your merchandise total consists of the sum of the products you've placed in your shopping cart and does not include any sales tax, shipping, or gift cards. Offer cannot be sold, auctioned, transferred, or combined with any other offer, and is void if altered or reproduced. Offer cannot be applied to previous or pending purchases, or to the $10 expedited shipping charge on orders with bakery items. Not redeemable for cash or credit. Not valid at The Baker's Store. Free shipping offer is valid through 11/12/2009, 11:59pm Eastern Time.
The following items are excluded from offer:
All appliances and their attachments/accessories
Cookbooks
Gift cards
The Baking Sheet Newsletter
Baking Education Center
We GUARANTEE your satisfaction. We're proud of the baking knowledge we share, the products we sell, and the friendly service we offer. Return any merchandise to us, at any time, or tell us if our service is less than 100% satisfactory. Your very best baking is our top priority! Call us toll-free at 800.827.6836, or e-mail us at customercare@kingarthurflour.com, and tell us how we can help.
Linda, I have had wonderful success with KA. I ran into a similar problem a month or two back, and called them. They responded ASAP and my shipping charges were dismissed.
I understand that they can be a bit high on items, but there is something to be said for a company that goes above and beyond for their customers. They really do listen and try very hard to amend any concerns.
I got an email from them. here is a copy of the text at the bottom of the email:
Receive free ground shipping within the Continental U.S. with your $75 merchandise purchase. Note: Customers in Alaska, Hawaii, Puerto Rico, Virgin Islands, and APO/FPO customers will pay a total of $9.50 shipping. Expedited shipping (overnight, 2-day, and USPS Priority) will incur the cost of that upgrade. No promotional code necessary. Your merchandise total consists of the sum of the products you've placed in your shopping cart and does not include any sales tax, shipping, or gift cards. Offer cannot be sold, auctioned, transferred, or combined with any other offer, and is void if altered or reproduced. Offer cannot be applied to previous or pending purchases, or to the $10 expedited shipping charge on orders with bakery items. Not redeemable for cash or credit. Not valid at The Baker's Store. Free shipping offer is valid through 11/12/2009, 11:59pm Eastern Time.
The following items are excluded from offer:
All appliances and their attachments/accessories
Cookbooks
Gift cards
The Baking Sheet Newsletter
Baking Education Center
We GUARANTEE your satisfaction. We're proud of the baking knowledge we share, the products we sell, and the friendly service we offer. Return any merchandise to us, at any time, or tell us if our service is less than 100% satisfactory. Your very best baking is our top priority! Call us toll-free at 800.827.6836, or e-mail us at customercare@kingarthurflour.com, and tell us how we can help.
Linda, I have had wonderful success with KA. I ran into a similar problem a month or two back, and called them. They responded ASAP and my shipping charges were dismissed.
I understand that they can be a bit high on items, but there is something to be said for a company that goes above and beyond for their customers. They really do listen and try very hard to amend any concerns.