Amazon Refurb KA Professional 6000HD DC motor Update
The saga continues, I received the replacement KA Professional 6000HD today. You might ask, your post about returning it was 7/17/19 and you only get it back today 8/8/19?
I had decided to do one more round of pizza and bread for the freezer before returning the mixer. The mixer was returned 8/2/19 dropped off at UPS store in the afternoon. The Amazon return process wasn't straight forward when I attempted the online return form, the only return option list was REFUND. I needed an exchange, not a refund, more importantly, the mixer was purchased with an $80 gift card that lowered the price. I worried that if I accepted a refund the $80 might get lost in the deal requiring me to repurchase at full price. I stopped the form, called Amazon, a cool lady took my call, she completely understood my dilemma. She attempted to call the 3rd party which supplies the rebuilt mixers and sent them an email regarding the need for exchange only. She also sent me the return authorization and free shipping forms. So I shipped out the mixer to the 3rd party (Always Quality) located near L.A.
Tuesday 8/6/19, I called Always Quality (I can provide phone #) to verify they received the return mixer and would be sending an exchange. All was well, the girl check on the status and it was shipped the following morning.
Kudos to Amazon and Always Quality, for having good people that listened and help work through the process for this return. Let's hope the mixer works as good as the experience in the purchase and return. I did unpack and do a dry test.
•The mixer looks brand new
•The start/speed lever worked on 1st try (unlike the 1st mixer I received)
•The attachments, spiral hook, blade paddle, whisk whip, all fit and seemed adjusted perfectly (unlike the 1st mixer)
•Each speed sounded good, quiet on the lower speeds, and at higher speeds no clicking or heavy gear noise. Of course, this is with no load in the bowl.
I will be putting the mixer to the test tonight mixing.