November 20, 2017 - 6:15am
Trying to buy a new stand mixer...
hi bakers especially U.K bakers cause that’s where I’m shopping...I have found a mixer I want, and I have a chance to buy it from a catering business online or the same company is selling through Amazon. I was wondering which is better to buy through ....the mixer is exactly the same price through both...are there any extra benefits or protections buying through Amazon...the company is well known so I don’t expect any problems....I just can’t go to a shop and buy it where I am so has to be online....any advice much appreciated.
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I would think it would depend on the warranty, which is probably offered by the manufacturer and not one of the retailers. I don't think Amazon adds any further protection, do they? I've often found them to be less than responsive to problems, because of the way they operate with huge automated systems and warehouses, but that may have changed. Also, if you are paying by credit card your card company should provide some protection as well.
Thought fulfilled by amazon might be more sure of showing up ....I hate sending for high priced stuff online, would rather go to a shop and walk out with it. But looks like I will have to choose ...it will be manufactures warranty either way. If I go with the retailer I don’t think amazon pays them until they dispatch as far as I know, at least I hope Not. Will wait to see if any reduction for Black Friday then I will have to go for one or the other.
My wife bought me an Emile Henry Baguette Baker through Amazon last week. It was shipped via UPS in the original box and on opening, we found it was badly broken. She took it back to the UPS store the next day and requested a replacement, with extra packaging. It arrived two days later, in a box within a box protecting the original packed box. Good service. Don't know who made it good, Amazon or UPS. Either way, it's all good now.
I use amazon all the time and never think twice, and have never had any trouble with fulfilled by amazon...I have had trouble with an ebay seller. But I did read it has been known to happen with 3rd party sellers on amazon, stuff not arriving or very delayed or delayed refunds...but apparently if you have used fulfilled by amazon they will sort any problems. So for an extra £2 I think I will use that option. The seller ships the product to an amazon warehouse where it is packaged by amazon and sent to me. So rather than have any problems with the seller with a high price item I will buy that way and cross my fingers and pray. I definitely wont get charged until its shipped, just hope it arrives in one piece.