The Fresh Loaf

A Community of Amateur Bakers and Artisan Bread Enthusiasts.

ankarsrum lasted 2 months

gregWFO's picture
gregWFO

ankarsrum lasted 2 months

Purchased in March, sending for warranty repair now. Used maybe 10 times, probably less.

I was making pizza dough with 1kg of flour, set the timer for 12 minutes, the timer finished but the mixer refused to switch back on now, either on manual or timer. Sure, the timer is clicking but the motor is not running.

No burning smell or anything, I suspect it is faulty switch.

Really disappointed and must pay $30 to ship. At least the pizza was good.

DanAyo's picture
DanAyo

Greg, your problem with the Ankarsrum is unusual. I don’t read about many/any problems with the Ank. If you haven’t shipped it out yet, have you tried troubleshooting it? Maybe Ashley McCord @ Ankarsrum USA can help you. Or Darren Necker @ Pleasant Hill Grain.

Rest assured, Ankarsrum is a great mixer...

Danny.

gregWFO's picture
gregWFO

not much to troubleshoot. I tried to use another cable. otherwise, I am afraid to open it up as it would likely void the warranty.

I have not spoken to the dealer yet, they are closed for the weekend. I hope they will respond tomorrow.

DanAyo's picture
DanAyo

Greg, where did you purchase your ANk?

Dan

gregWFO's picture
gregWFO

company called sparkfish, it is a dealer. 

I emailed the national distributor on saturday, hope they will respond today at last.

Dulcilo's picture
Dulcilo

...I have not had any trouble with mine after a year of steady use, and I expect to get many more years out of it. The base of m one would get hot if I ran it for 12 minutes solid, though, and I’m not sure that is supposed to happen.

 

 

David R's picture
David R

"not sure that is supposed to happen"

Which one is maybe not supposed to happen - the base getting hot, or the running it for 12 minutes solid?

Dulcilo's picture
Dulcilo

I meant the base getting hot with solid use. I’ve never gone 12 min, it gets pretty warm at about 8 min on the higher speeds.

David R's picture
David R

I wonder how the manufacturer would respond to that... Basically three choices: "You've received a defective unit, let us fix it", or "Don't do that, you're running it wrong" - OR "Heat is expected on longer sessions, don't worry about it".

Another thing I've heard many times about Ankarsrum: good machine with very poor instructions. Maybe they should have written this down somewhere. (I do understand - and mostly agree with - the idea that a well-designed product for a simple task shouldn't need any instructions at all; and also that if you DO print instructions, the people who really need to see them are exactly the ones who won't read anyway.)

liz grieve's picture
liz grieve

Hi sorry to hear about your mixer Have you checked the fuse in the plug have you tried it in another plug socket   Also check the cable at the back has become loose this has happened to me and I had a 5 second panic!! I live in the UK and had a problem with the scraper It was replaced no problem and no costs 

Hope it gets sorted 

Liz

David R's picture
David R

I'm no pizza expert, but is it possible this dough didn't need 12 minutes on this machine?

I've read a number of comments saying that Ankarsrum's roller&scraper setup can finish a batch of dough much faster than some other machines do. Watching for finished dough, rather than watching the clock, is important when getting used to any new mixer - but especially if it's one with an unusual design. And any decent mixer can overwork your dough, if you let it.

gregWFO's picture
gregWFO

I am no expert either, but I have been messing with pizza for close to 15 years. 

 

It seems to me that this mixer needs much longer mixing time to reach the "silky smooth" feel of the dough. With my (much hated) kitchenaid, I would typically kneed 8-10 minutes. 

My experience with ankarsrum is so far limited, but I did not think the dough was ready after 10 minutes.

I reached the dealer. I have no doubt so far they will authorize the repair, but they tell me so far this is extraordinary rare situation. I believe it. I will certainly update you all once this is resolved. I hope they will give me RMA for shipping today.

DanAyo's picture
DanAyo

Ankarsrum is an outstanding machine! Make sure you tell them to check for overheating. Mine gets a little warm after prolonged kneading but I wouldn’t call it hot. 

Let us know how things turn out.

Dan

gregWFO's picture
gregWFO

The good people from BBI Wholesale, Ankarsrum dealer and service, are sending back my mixer today. I am so glad because I am missing my bread and pizza very much. time to get the rye sourdough starter going again. 

Looks like the circuit board had to be replaced, they dont know what caused it, but I sure hope no more problems and I am thankful for the quick repair.

greg

David R's picture
David R

A bad circuit board from the factory can easily happen. I don't see any pattern of Ankarsrum complaints about it, so hopefully the bad board was a fluke.

DanAyo's picture
DanAyo

I had complete faith they would take care of you. Your issue was a rare one.

 

Dave Cee's picture
Dave Cee

Dozens to choose from. This one about $11.00USD:

 

(Surge suppressor to protect mixer electronics.)