Kitchen Aid Custumer Service Experience
Hi, just thought I'd share my experience for the benefit of those who just ran into problems with their KA.
I had a KA Ultra Power, purchased about 15 years ago. Used it on and off through the years, but really cranked up use the last three months or so when I discovered bread baking. I prefer whole grain breads so have been experimenting with these heavy doughs. My machine started to smell funny about a month into my bread baking venture and has been sounding funny ever since.
Last weekend, I basically resigned myself to saying sayonara to an old friend. I called up KA because I wanted to see if it could be fixed first. I had planned on getting a Bosch, but the price tag just made me heartsick. I described to the rep how I had been using my machine. Even though my machine was 15 years old, the rep said that she was concerned about the smell my machine was emitting. She offered to replace the machine...granted with a refurbished one, but that's better than having to buy a whole new one outright! She upgraded me to an Artisan level machine with a choice of colors.
So for those of you who's KA is konking out and are loathe to get a new machine just yet, give customer service a call. They might be able to help.
Thanks for reading.