The Fresh Loaf

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Horrible! Assistent mixer knocked over

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Vicious Babushka's picture
Vicious Babushka

Horrible! Assistent mixer knocked over

My brand-new Assistent mixer got knocked off the counter and the opening with the connecting pins where you plug in the power cord needs to be reset.

There is a KitchenAid/Viking service center quite close to where I work that refurbished my Hobart, would it be OK if I took it there to have the power outlet reset, or should I call Assistent 800 number and get their recommendation first?

Because this was a freak accident I don't think it is covered under warranty.

richkaimd's picture
richkaimd

I have had problems with two successive KitchenAid food processors, leading to two delightful outcomes.  In both instances the company seemed uninterested in the how or why of the machine's failure, just that it had failed.  In return for getting the entire machine back in return mail they shipped me a brand new one at no cost to me.

I say give the Assistent 800 number a call.  What's the worst that can happen?  If they won't help you, go to a place that fixes small appliance.  What you've described doesn't seem to me like a complicated problem.

Vicious Babushka's picture
Vicious Babushka

I called the 800# for customer service that came with my Assistent documentation, it seems to be out of service. Does anyone have a current 800# for Assistent customer service, for the U.S.? (we are located in Michigan if there are different regional numbers)

loafette's picture
loafette

I'm so very sorry that happened! You might want to contact Pleasant Hill Grain, which is a major vendor of the machine, or, join the 'Mixer Owner' Yahoo group. Most members either have the Assistent, or the Bosch machines, and I do recall postings re repair options, for the Assistent. Pleasant Hill is in Nebraska, so perhaps they'll be aware of a more local to you repair outlet.

Best of luck, and I hope all turns out well, and not too costly!

Laura

Vicious Babushka's picture
Vicious Babushka

I called Pleasant Hill Grain (where I purchased the mixer) and they gave me two numbers: (201) 785-8840 (in New Jersey) and (770) 516-5000 (in Atlanta).

Meanwhile I have taken the mixer over to the local KitchenAid center and the guy is having a look, he can probably repair the power socket,which is a standard fitting, as long as it is not more complicated than that.

Vicious Babushka's picture
Vicious Babushka

I can still bake using the old Hobart mixer which I have had for 33 years! It is just cranky when it comes to more than 900 gr. of flour.